NOTE: The Deli is not responsible for damage caused by wear and tear or gradual changes from light, weather, or atmosphere, unless it results from an accident or unforeseen event that is not otherwise excluded.
We deliver throughout South Africa, utilising Cloud Logistics, The Courier Guy, Internet Express, Sky, FastWay, and other courier services. We reserve the right to select the courier partner that offers the best delivery price for your parcel. If you prefer a specific courier, you will be responsible for covering any price difference.
Please note that we are based in Bellville, Cape Town, and we do not have branches in other locations.
Parcels in and around Cape Town are normally the next day after shipping.
Parcels to the rest of the country and in major areas are normally delivered in 3-5 working days. Parcels to outlying towns and areas can take even longer, as these towns are normally not serviced every day.
Overnight delivery (only to certain areas) is available at an extra cost. Please contact us directly should this be required.
Days are calculated from when we confirmed the order is ready. All couriers work on a normal 5-day work week, excluding weekends and public holidays. Parcels are picked up at our premises in the afternoon, so orders received and fully paid by 12:00 are normally couriered the same day. (Note that EFTs must show in our bank accounts.)
You are also more than welcome to pick-up your order at The Deli, or to organise a courier to collect it from us. Pick-up can only happen once you have been notified that your order is ready. Pick-ups are Monday to Fridays, 08:00 till 16:00, excluding weekends and public holidays.
We offer free shipping* on orders over R 1 000 to any destination in South Africa.
* The following destinations might have a surcharge: Chain stores, Power stations, Hospitals, Plots & Farms.
For orders under R 1 000 we do charge shipping.
Cape Town and surrounding areas: R 50 / order
Rest of SA: R 100 / order
If you would prefer to make use of your own courier services or do a pick-up yourself, please indicate and contact us after you have placed the order. Once your order is ready you will be notified. Your courier needs to pick-up the parcel at Unit 9, Rosen Park, 23 Bella Rosa St, Rosenpark, Durbanville, 7550. Please see above for the normal pick-up times.
Did you know that we have a Rewards Program? And if so, do you know how to redeem your points?
We introduced our Rewards Program in May 2023. Since then, whether you shop using your browser or our mobile app (either for iPhone or Android), you will earn points for each order placed.
You can sign up at any point and time, and all the orders you've placed after 23 May 2023 will be counted towards points.
These are just the basic steps to partake in our Rewards Program. If you have any questions or need help, please do not hesitate to contact us at info@thedeli.co.za with your request.
